Next generation Salesforce CTI
PhoneIQ makes it a breeze to integrate VoIP and call center technology into Salesforce, boosting your team’s productivity and delivering actionable insights to management.
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Screenpop and click to dial
Power dialing and local presence
Automatic call logging
Dashboards & analytics
Power dialing and local presence
Automatic call logging
Screenpop and click to dial
Dashboards & analytics
Boost agent performance with leading Salesforce CTI technology.
Power dialer & local presence
Increase connection rates by 4x with power and preview dialing. Import call lists directly from Salesforce using List Views and leverage local presence dialing to present a local caller ID to prospects and customers.
Log every conversation in Salesforce
Capture every customer interaction automagically in Salesforce with PhoneIQ’s advanced automation layer.
Screenpop & click to dial
Empower reps with the right caller information on every call. Enable fast and intuitive outbound dialing with click to call.
Empower management with actionable insights.
Dashboards & analytics
Monitor your call center KPIs and metrics with powerful real time reporting and analytics. Leverage Salesforce native dashboards designed for high output sales teams.
Track call outcome
Gain insight and context into how your call center is performing with disposition code, call purpose, customer mood and call tag reporting.
Monitor & coach reps
Coach reps in real time with call monitoring, whisper and barge. Track call center metrics and agent status in real time with PhoneIQ’s Live Dashboard.
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Giorgio Pagliuca
Managing Director at Thrifty
“PhoneIQ allowed us to unite all communications under one system, providing a seamless transition to remote work during COVID-19.”
Diego Acosta y Lara
Director of IT at El Pais
“PhoneIQ’s mobile app was key to mobilizing our workforce. Journalists find it specially useful when paired with automatic call recording”
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Chad Hammond
Salesforce Admin at Mobycap
“Since transitioning to PhoneIQ outbound call volume has increased dramatically. Kudos to the entire team for continuing to push the needle forward”
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All-inclusive Telephony for Salesforce.
Call recording
Setup automatic call recording and listen to conversations for coaching & training purposes.
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Advanced call queueing
Put callers on hold while agents become available. Choose between various routing options.
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Call monitoring
Allow supervisors to coach agents with monitor, whisper & barge from the supervisor console.
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Voicemail
Access your voicemail from any device. Use visual voicemail and voicemail to email.
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Advanced call controls
Cold & Warm Transfer, hold, call flip between devices, BLF and much more.
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Online meetings
Connect with your team and customers face to face with simple, hassle free, online meetings.
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