Salesforce Integration

Salesforce Call Routing

Leverage powerful IVR technology that uses Salesforce data to route callers to the right agent based on contact or lead information, cases, and opportunities.

Salesforce IVR

PhoneIQ smart routing automatically routes callers to the right agent based on caller ID, connecting them to contact, lead, account, case, and opportunity owners in Salesforce. Reduce wait time and deliver a truly unique customer experience with Salesforce IVR technology.

Leverage your Salesforce data

Easily set up custom routing rules using your existing Salesforce data. If an agent is unavailable, PhoneIQ will automatically reroute the caller to another agent, queue, or ring group based on your smart routing settings.